Product Delivery Policy

This Product Delivery Policy explains how Intelligent Revenue OÜ ("Intelligent Revenue", "we", "our", or "us") delivers digital and physical voucher products purchased through our platform.

By placing an order, you acknowledge and agree to this Product Delivery Policy.

1. Digital Voucher Delivery

The majority of products available through Voucher Marketplace are delivered digitally.

Once payment has been successfully received and the transaction has passed our automated security checks, digital vouchers are delivered to the customer's registered email address.

Customers may also access purchased vouchers through their Voucher Marketplace account, where available.

2. Delivery Time

Our standard delivery time for digital vouchers is:

• Typically within a few minutes
• Maximum delivery time: up to 30 minutes

In exceptional cases, delivery may take longer due to:

• payment verification
• fraud prevention checks
• supplier processing delays
• technical maintenance
• high order volumes

If delivery exceeds 30 minutes, customers should contact our support team for assistance.

3. Physical Voucher Delivery

Selected products may also be available as physical gift cards.

Where physical delivery is offered, estimated shipping times and available delivery methods will be displayed during checkout.

Delivery times may vary depending on:

• destination country
• shipping provider
• customs procedures (where applicable)
• public holidays

4. Delivery Fees

Digital Products

Delivery of digital vouchers by email is provided free of charge.

No additional delivery fees apply unless explicitly stated during checkout.

Physical Products

Shipping fees for physical gift cards, where available, are calculated during checkout based on:

• destination
• shipping method
• product type

The applicable delivery fee will always be displayed before payment confirmation.

5. Failed Delivery

If a digital voucher cannot be delivered due to:

• an incorrect email address provided by the customer;
• a full mailbox;
• spam filtering;
• supplier API issues; or
• technical errors,

Voucher Marketplace will make reasonable efforts to re-deliver the voucher once the issue has been identified and resolved.

Customers are responsible for ensuring that their email address is accurate at the time of purchase.

6. Order Status

Customers can monitor the status of their order through their Voucher Marketplace account, where available.

Order statuses may include:

• Pending Payment
• Payment Received
• Processing
• Delivered
• Cancelled
• Refunded

7. Delivery Confirmation

An order is considered successfully delivered when:

• the voucher has been sent to the customer's registered email address; or
• the voucher becomes available within the customer's Voucher Marketplace account.

Voucher Marketplace is not responsible for delays caused by the customer's email provider or internet service provider after successful transmission.

8. Support

If a customer has not received a voucher within the stated delivery timeframe, they should contact our support team.

To help us investigate quickly, customers should provide:

• Order Number
• Registered Email Address
• Date and Time of Purchase
• Payment Confirmation (if available)

Our support team aims to respond as quickly as reasonably possible and will investigate any delivery issues promptly. You can reach us at support@buy-voucher.com.